Shipping & Processing
At Kintoir, every personalized gift is prepared with care. Preparation times are shown on each product listing and take priority. Shipping transit time is additional and depends on the carrier and shipping method selected at checkout.
Need your order sooner for a closing, event, or special occasion? Please see our Rush Options section below before placing your order.
Order Processing Times
Personalized / Custom Items
Check the product listing for preparation time. Personalized BBQ grill tool sets require 3–5 business days before shipping. Home-portrait products require 3–5 business days after a usable photo and complete personalization details are received. Missing details or proof approval can delay preparation.
Non-Custom Items
Ready-to-ship items typically ship within 2 business days.
Large / Bulk Orders
Orders of 10+ items, corporate gifts, realtor programs, or large custom orders may require additional processing time. Estimated timelines will be provided at checkout, and we will confirm details by email within 1 business day.
Business days are Monday through Friday and exclude U.S. holidays.
Shipping Methods & Estimates
Kintoir currently ships to all 50 U.S. states. Available shipping options and pricing will be shown at checkout based on your order weight, destination, and selected carrier service.
| Shipping Method | Typical Transit Time After Processing | Tracking |
|---|---|---|
| Standard Ground | 2–7 business days | Yes |
Transit times are estimates provided by the carrier and are in addition to Kintoir’s processing time. Weather delays, carrier delays, incorrect addresses, and other shipping issues outside of our control may affect delivery.
Rush Options
If you need your order by a specific date, such as a real estate closing, event, birthday, corporate gift deadline, or holiday, please contact us before placing your order.
Email us at: kintoir@outlook.com
Please include:
The item or items you would like to order
Quantity needed
Your deadline
Shipping ZIP code
Any personalization details, if applicable
We will confirm whether the timeline is possible, whether a rush fee applies, and which shipping method is best for your order.
Order Updates & Tracking
Once your order ships, you will receive a tracking email.
Tracking information may take 24–48 hours to update after the shipping label is created. If your tracking has not updated right away, this does not always mean the package has not been picked up or is delayed.
Address Changes & Delivery Issues
Please review your shipping address carefully before placing your order.
If you entered the wrong address, email us immediately at kintoir@outlook.com. If your order has not shipped yet, we will update the address. If the order has already shipped, we will do our best to help you request a carrier intercept, but we cannot guarantee the carrier will be able to make the change. Additional carrier fees may apply.
Lost or Delayed Packages
If your package is delayed, please start by checking the tracking link provided by the carrier.
If the tracking shows “Delivered” but you cannot find the package, we recommend checking with neighbors, your building office, mailroom, front desk, or delivery area and allowing up to 24 hours for the package to appear.
If the package is still missing, contact us at kintoir@outlook.com so we can assist with the next steps and help open a carrier claim when applicable.
Damaged Items
If your order arrives damaged, please email us within 7 days of delivery and include clear photos of:
The outside of the shipping box
The damaged packaging
The damaged item
The shipping label, if visible
Once reviewed, we will assist with a replacement, refund, or claim as appropriate.
Returns & Exchanges
Because many Kintoir products are personalized or made to order, please review the return policy below before purchasing.
Personalized / Custom Items
Personalized and custom items are final sale unless there is a manufacturing defect or an error made by Kintoir.
If there is an issue with your order, please contact us within 7 days of delivery and include photos of the item and packaging. If the mistake was on our part, we will make it right.
Non-Custom Items
Non-custom items may be eligible for return within 14 days of delivery as long as they are new, unused, and in original condition.
Return shipping is the customer’s responsibility unless the return is due to an error made by Kintoir.
Substitutions & What to Expect
For gift baskets, gift boxes, and curated sets, some items may vary slightly in size, style, fragrance, color, or packaging based on availability.
This may include items such as candles, hand soap, ribbon, filler, decorative accents, or other included products. Any substitutions will be chosen to match the same quality, style, and cohesive look of the original design.
Frequently Asked Questions
When does processing begin?
The preparation period shown on the product listing begins after complete personalization details and any required photo or logo have been received. When proof approval is required, preparation begins after approval. Business days are Monday through Friday, excluding U.S. holidays.
Can I pick up locally?
Local pickup or local delivery may be available in Palm Beach County. Please email us before placing your order to confirm availability.
Can you ship directly to my client?
Yes. You may enter your client’s shipping address at checkout. If you would like to include a gift note, add it in the order comments and we will include it at no extra charge.
Can I cancel a personalized order?
Because personalized items are made to order, cancellation is only possible if production has not started. Please contact us as soon as possible after placing your order.