Returns & Refunds Policy – Kintoir

Because many Kintoir products are personalized, custom-made, handcrafted, or assembled specifically for each customer, please review the following policy before placing your order.

Personalized and Custom Products

All personalized and custom-made products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error by Kintoir.

This includes, but is not limited to:

• Personalized gift baskets and gift boxes
• Engraved tumblers and drinkware
• Products customized with names, dates, messages, logos, or artwork
• Corporate, realtor, client, and bulk custom orders
• Products created or assembled according to a customer’s selections

Florida’s refund-policy statute specifically excludes custom-made or custom-altered goods from its standard return-policy provisions.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, or incorrect, contact us within 3 calendar days of delivery at:

kintoir@outlook.com

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box and packaging if the order was damaged during delivery

Do not discard the product or packaging until we have reviewed your claim.

After reviewing the information, Kintoir may offer a replacement, correction, store credit, partial refund, or full refund, depending on the circumstances.

Customer-Provided Personalization

Customers are responsible for reviewing all names, dates, messages, spelling, logos, artwork, colors, and personalization details before submitting an order.

Kintoir is not responsible for errors contained in information submitted or approved by the customer.

If a proof is provided, production will begin after approval. Once approved, the design cannot generally be changed, canceled, or refunded.

Non-Personalized Products

Eligible non-personalized products may be returned within 14 calendar days of delivery.

To qualify for a return, the product must be:

• Unused
• Unopened, when applicable
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

Food, beverages, treats, perishable goods, opened personal-care products, gift cards, clearance items, and personalized or custom-made products are not eligible for return.

Return Authorization

Contact kintoir@outlook.com before returning any product.

Do not send a return without authorization. Approved customers will receive return instructions and the appropriate return mailing information by email.

Products returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs for eligible non-personalized returns.

Original shipping charges and return-shipping charges are nonrefundable unless the return results from a damaged, defective, or incorrect order caused by Kintoir.

We recommend using a trackable shipping service. Kintoir is not responsible for unauthorized returns or return packages lost during transit.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges are not refundable unless the order was incorrect or defective due to an error by Kintoir.

Cancellations and Changes

Because personalized orders may enter production shortly after purchase, cancellation or change requests must be submitted as soon as possible.

We cannot guarantee that an order can be canceled or modified after:

• Personalization work has begun
• A proof has been approved
• Materials have been ordered or prepared
• The order has entered production
• The order has shipped

Approved cancellations may be subject to deductions for work already completed or materials already used.

Gift Basket and Gift Box Substitutions

Certain products, packaging, colors, floral accents, fragrances, treats, or decorative components may vary slightly due to availability.

Any substitutions will be carefully selected to maintain a similar quality, value, style, and cohesive presentation. Reasonable substitutions consistent with the product description are not considered defects.

Contact Us

Questions regarding returns, damaged orders, or refunds may be sent to:

Kintoir
Email: kintoir@outlook.com

Last updated: July 28, 2026