Shipping policy
🚚 Shipping Policy – Kintoir
We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.
Processing Time
Personalized and custom-made orders are typically processed within 5–7 business days before shipping.
Non-personalized, ready-to-ship orders are typically processed within 2–4 business days.
Processing times do not include weekends, holidays, or carrier transit time. During holidays, sales, or periods of high order volume, processing may take longer.
Shipping Destinations
Kintoir currently ships within the United States only. We do not offer international shipping at this time.
Shipping Methods & Carriers
Orders may be shipped through USPS, UPS, or FedEx, depending on the destination, package size, delivery time, and available shipping rate.
Tracking information will be sent to the email address provided at checkout once your order has shipped.
Delivery Times
Delivery typically takes approximately 3–7 business days after shipment, depending on your location and the shipping carrier.
Delivery dates are estimates and are not guaranteed. Kintoir is not responsible for delays caused by shipping carriers, weather, service interruptions, holidays, or other circumstances outside our control.
Shipping Fees
Free standard shipping is available on qualifying orders totaling over $150 after discounts and before taxes.
Orders that do not qualify for free shipping will have shipping charges calculated at checkout based on package weight, destination, and available shipping method. All shipping charges will be displayed before you complete your purchase.
Lost, Delayed, or Stolen Packages
Once an order has been transferred to the shipping carrier, delivery is managed by that carrier.
For packages marked as delivered but not received, please check with household members, neighbors, the carrier, and your local delivery office. You may also need to file a claim directly with the carrier.
Please contact us at kintoir@outlook.com, and we will assist where reasonably possible. Kintoir cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Address Errors
Please carefully review your shipping address before placing your order.
If you notice an address error, contact us as soon as possible at kintoir@outlook.com. We cannot guarantee that an address can be changed after an order has entered production or has shipped.
Kintoir is not responsible for orders delivered to an incorrectly entered address.
Questions
For questions or updates regarding your shipment, contact us at:
Phone:(561) 621-0270